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Requisition Number: 1137623
Job Title: Market Engineer II
Date Posted: 7/7/2017
Department: Information Technology
Property: Horseshoe Baltimore
Shift: Varies
Status: Full-Time

Come Do Your Best Work Here!

Caesars Entertainment Corporation is the world's largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.  

Since 1951, the legendary Horseshoe Casino has been all about the gambler.  We know how to make our guests feel like big fish.  Our service is secondary to none, our casinos are damn nice and our amenities keep our guests wanting more. We have a confidence that comes from working for the number one casino brand in every market in which we operate. 

Horseshoe Casino Baltimore on Russell Street in Baltimore’s south side opened in August 2014. Horseshoe Baltimore was designed to maximize connectivity with existing hospitality operators, neighboring professional sports venues M&T Bank Stadium and Camden Yards, and the city’s famed Inner Harbor. With nearly 122,000 square feet of non-stop gaming action, the casino features video lottery terminals (VLTs), table games, and a World Series of Poker room.  Guy Fieri’s Baltimore Kitchen and Bar, John Besh and Aarón Sánchez’s Johnny Sánchez, Horseshoe’s famous Jack Binion’s Steak and a “Baltimore Marketplace” featuring authentic Charm City food outlets round out the food offerings.  Horseshoe Baltimore also features nightlife at 14forty, Horseshoe’s center bar featuring 24/7 entertainment, not to mention bars such as B’More Beers, which highlights some of Baltimore’s famed brewers.  

Job Description:


The Engineer will assist with implementation of new systems and problem solve for all existing IT processes and systems.






·         Provide specialized technical problem solving and problem resolution skills.

·         Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.

·         Install, upgrade and maintain gaming hardware & software products.

·         Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.

·         Administer and control updates/changes to production programs, files and databases.

·         Recommend application design changes to management and Enterprise IT to maximize resources.

·         Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.

·         Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.

·         Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management.

·         Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance.

·         Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.

·         Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.

·         Assists in planning by communicating with project / product teams, clients and vendors.

·         Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.

·         Recommends changes for improved system implementations/modifications.

·         Practices, and adheres to system management criteria and policies and procedures.




·      High school diploma/GED required

·      3+ years work experience in a technical support environment, supporting multiple high-end computer systems.

·      Technical Certifications recommended



·      Comprehensive understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical systems, IT industry standards, as well as various types of computer terminal equipment


     Must be able to work independently

     Must be able to sit, stand or walk for long periods of time (4 hours)

     Must be able to respond calmly and make rational decisions when handling employee conflicts

     Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator

     Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel

     Respond to visual and aural cues

     Must have the manual dexterity to operate a computer and other necessary office equipment

     Must be able to tolerate areas containing dust, loud noises and bright lights

     Must be able to work varied shifts, weekends and holidays as needed

     Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives

     Ability to speak distinctly and persuasively

     Must be able to read, write, speak, and understand English

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

As part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a background check, prior to an offer being extended.  These background checks include:

  • Prior Employment Verification   
  • Education Verification    
  • Social Security Trace    
  • Criminal Background Check
  • Drug Screen    
  • Motor Vehicles Records (where required for position)