External link to Caesars Corporate Home Page External link to Caesars Corporate Home Page



Requisition Number: 1162853
Job Title: Account Executive/Executive Casino Host
Date Posted: 9/15/2017
Department: Casino Marketing
Property: Horseshoe Baltimore
Shift: Varies
Status: Full-Time


Come Do Your Best Work Here!

Caesars Entertainment Corporation is the world's largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.  

Since 1951, the legendary Horseshoe Casino has been all about the gambler.  We know how to make our guests feel like big fish.  Our service is secondary to none, our casinos are damn nice and our amenities keep our guests wanting more. We have a confidence that comes from working for the number one casino brand in every market in which we operate. 

Horseshoe Casino Baltimore on Russell Street in Baltimore’s south side opened in August 2014. Horseshoe Baltimore was designed to maximize connectivity with existing hospitality operators, neighboring professional sports venues M&T Bank Stadium and Camden Yards, and the city’s famed Inner Harbor. With nearly 122,000 square feet of non-stop gaming action, the casino features video lottery terminals (VLTs), table games, and a World Series of Poker room.  Guy Fieri’s Baltimore Kitchen and Bar, John Besh and Aarón Sánchez’s Johnny Sánchez, Horseshoe’s famous Jack Binion’s Steak and a “Baltimore Marketplace” featuring authentic Charm City food outlets round out the food offerings.  Horseshoe Baltimore also features nightlife at 14forty, Horseshoe’s center bar featuring 24/7 entertainment, not to mention bars such as B’More Beers, which highlights some of Baltimore’s famed brewers.  




Job Description:

JOB SUMMARY:

This candidate will report to the Casino Marketing Sales Manager and is responsible for building relationships with target guests through the flawless execution of the VIP contact strategy.  Ensures proactive and ongoing communications with target guests through outbound phone, face to face meetings, emails and letters.  Sells and promotes to guests all pertinent offers, property amenities, special events and promotions that may result in a visit to the property. 

 

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):

None

 

KEY JOB FUNCTIONS:

·         Responsible for flawlessly booking all guest trip accommodations i.e. special event reservations, restaurant reservations, shows, hotel, transportation, special amenities, etc… 

·         Handles and resolves player problems or service issues that may arise from time to time

·         Maintain goodwill with all guests

·         Ensures guests are aware of all property special events and promotions, and supports execution of special events and promotions through attendance

·         Continuously serves as a customer listening post, ensuring that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed

·         Actively seeks out target players while customer is on property and takes appropriate steps to ensure that new or infrequent guests are properly introduced to our product, Total Rewards program and/or direct mail programs

·         Proactively engages community leaders and groups, taking an active participation role in the community

·         Drives revenue and profits from target guests to achieve stated goals

·         Provides complimentary services to target guests in accordance with established and approved guidelines

·         Complies with all state and local regulatory requirements

·         Represents the company at external functions and/or related functions, always maintaining a profession demeanor

·         Flawlessly plans, schedules and makes arrangements for targeted guests on cross-brand or cross-property trips

·         Leverages property amenities/marketing programs to targeted players to drive loyalty and annual revenue

·         Uses all systems including, but not limited to, CMS, LMS, SMART and EMS, for the purpose of tracking complimentary items, guest contacts and event reservations

·         Maintains a clear understanding of the program’s performance against stated and approved goals and seeks support from their manager on tactics on how to correct any downward turns in business.  Maintains a very comprehensive understanding of the competitive environment within our market and can promote and explain the service/marketing elements that differentiate Horseshoe from the competition

·         Collaborates with work-group and all support departments to ensure player satisfaction

·         Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems

·         Works with team members to achieve common goals

·         Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances

·         Maintains confidentially of all player accounts and/or property/company proprietary information

·         Maintains security and confidentiality of files records and lists, and adheres to all gaming board regulations and all property internal controls.

·         Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors

·         Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next

·         Promotes Total Rewards programs and Total Rewards registration and membership

·         All other duties as assigned

 

EDUCATION and/or EXPERIENCE: 

·         B.A. in related field or equivalent work experience

·         Outstanding communication and organization skills required

·         Undergoes pre-employment screening and selection process

·         Must pass training tests or sessions required to execute job responsibilities

·         Must have a minimum of three (3) years in a supervisory capacity with customer related service or three (3) years experience in Casino Operations, Casino Marketing, Player Development or industry sales experience with assigned accounts and service standards

·         Must have computer skills

·         Must meet all relevant regulatory requirements

·         Will be required to sign a non-compete agreement

·         Agrees to sign non-disclosure agreement upon job offer

·         Must be able to speak, read, write and understand English

·         Must be able to work independently with minimal supervision

·         Must be able to respond calmly and make rational decision when handling customer needs and concerns

·         Must be able to work in a noisy environment

·         Must be available to work a flexible schedule

·         Must have physical ability to walk 5+ miles during work day

·         Must be able to work long hours on telemarketing calls

·         Must be able to change schedule with short notice




Qualifications:

QUALIFICATIONS:

 ·      Excellent communication skills, both verbal and written

·      Strong proficiency in Microsoft Office applications

·      Good organizational skills and attention to detail

·      Ability to make rational, clear decisions, act quickly and solve problems in a timely manner

·      Effective Networking skills

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).




Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

As part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a background check, prior to an offer being extended.  These background checks include:

  • Prior Employment Verification   
  • Education Verification    
  • Social Security Trace    
  • Criminal Background Check
  • Drug Screen    
  • Motor Vehicles Records (where required for position)